{"id":11,"date":"2026-07-24T05:36:59","date_gmt":"2026-07-24T05:36:59","guid":{"rendered":"https:\/\/crmdead.com\/?page_id=11"},"modified":"2026-07-24T08:10:15","modified_gmt":"2026-07-24T08:10:15","slug":"crm-is-dead-the-customer-operating-system-is-next","status":"publish","type":"page","link":"https:\/\/crmdead.com\/","title":{"rendered":"CRM Is Dead. The Customer Operating System Is Next."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1dd1803 e-con e-atomic-element e-flexbox-base e-bb36129 \" data-id=\"1dd1803\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"1dd1803\" data-e-type=\"e-flexbox\" data-id=\"1dd1803\">\n    <div class=\"elementor-element elementor-element-0210046 e-flex e-con-boxed e-con e-parent\" data-id=\"0210046\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7628655 e-con e-atomic-element e-flexbox-base e-7628655-0d20b01 \" data-id=\"7628655\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"7628655\" data-e-type=\"e-flexbox\" data-id=\"7628655\">\n    \t\t<div class=\"elementor-element elementor-element-8d1335b elementor-widget elementor-widget-text-editor\" data-id=\"8d1335b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>&gt; new book \u00b7 out 1 august \u00b7 paperback + kindle<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84a11fa elementor-widget elementor-widget-heading\" data-id=\"84a11fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><b>CRM Is Dead.<\/b> <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a2bb2a elementor-widget elementor-widget-heading\" data-id=\"1a2bb2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The Customer <br>\nOperating System <br>\nIs Next.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8468819 elementor-widget elementor-widget-spacer\" data-id=\"8468819\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1911800 elementor-widget elementor-widget-text-editor\" data-id=\"1911800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The 90-Day Playbook for Putting AI Agents to Work Across Customer Operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e3193d elementor-widget elementor-widget-button\" data-id=\"9e3193d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get it on Amazon<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-899bca7 elementor-widget elementor-widget-spacer\" data-id=\"899bca7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-daaa5f9 elementor-widget elementor-widget-text-editor\" data-id=\"daaa5f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Your CRM should not just remember what happened. It should help decide what happens next.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>&gt; new book \u00b7 out 1 august \u00b7 paperback + kindle CRM Is Dead. The Customer Operating System Is Next. The 90-Day Playbook for Putting AI Agents to Work Across Customer Operations. Get it on Amazon Your CRM should not just remember what happened. It should help decide what happens next.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/crmdead.com\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crmdead.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crmdead.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crmdead.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/crmdead.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":16,"href":"https:\/\/crmdead.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":54,"href":"https:\/\/crmdead.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/54"}],"wp:attachment":[{"href":"https:\/\/crmdead.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}